When a lift breaks, residents need to know who to call and what happens if nobody answers. An escalation matrix puts this in writing. Use this simple template.
The matrix
| Level | Who | When |
|---|---|---|
| 1 | Lift service desk or technician | First call, any time |
| 2 | Service manager | If no response within the agreed time |
| 3 | Company head or owner | If still unresolved |
| Internal | RWA lift convenor | Informs residents and logs the incident |
How to set it up
- Ask your lift company for names and numbers at each level.
- Agree the response times in the AMC.
- Display the matrix near each lift.
- Review it every year.
Related
See first 24 hours after a breakdown.
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Want an escalation matrix for your lift AMC? Ask us. If you are comparing lifts Bangalore buyers recommend and elevators Bangalore builders trust, check four things: site survey, safety, service and AMC. Eider Elevators answers on all four. Read about our lifts and elevators in Bangalore, see the areas we serve, learn about lift service and AMC, or contact our team for a site visit and quotation.
Key takeaways
- An escalation matrix lists who to call and when to escalate.
- Agree response times in the AMC.
- Display it near every lift.
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