When a lift stops working in an apartment building, residents get anxious and the committee gets calls. A clear plan keeps people safe and the repair on track. Here is what an RWA or manager should do in the first 24 hours.
First hour: safety
- Check whether anyone is stuck. If so, follow stuck-in-a-lift steps and call your service provider immediately.
- Display an "Out of Order" notice at every landing.
- Switch off the lift at the control point if instructed.
- Keep residents away from doors and shaft openings.
First few hours: call and communicate
- Call your lift company and note the time and complaint number.
- Tell them what happened: noise, stopping between floors, door fault or burning smell.
- Inform residents with expected restoration time and alternate arrangements for elders.
Same day: records
Record the date, time, fault description, who was informed and the technician visit. These records help with AMC claims and trend spotting.
Within 24 hours: follow-up
- Get the technician's diagnosis in writing.
- Confirm if parts are needed and the timeline.
- Check whether the fault is covered under AMC. See warranty vs AMC.
- Arrange help for elders and people with mobility needs.
Prevent repeat breakdowns
Repeated faults point to a maintenance or ageing problem. Review the AMC, ask for a condition report, and consider modernization. See modernize or replace and lift safety checklist for RWAs.
Lifts in Bangalore and elevators in Bangalore: one team for everything
Is your apartment lift giving trouble? Call us for an inspection. Whether you need a lift in Bangalore or an elevator in Bangalore, one team can survey, supply, install, service and maintain it for you. Read about our lifts and elevators in Bangalore, see the areas we serve, learn about lift service and AMC, or contact our team for a site visit and quotation.
Key takeaways
- Safety first: check for trapped passengers and display notices.
- Call service, record the complaint and keep residents informed.
- Review the AMC if breakdowns repeat.
